Privacy, GDPR & Data Protection Policy

Access Aligned is a platform designed to help disabled people, carers, artists, crew members, venues, and event organisers communicate and manage accessibility requirements for live events.

Depending on how you use the platform, I may collect:

Account Information

• Name
• Email address
• Telephone number
• Login details

Accessibility Information

• Access requirements
• Communication preferences
• Mobility requirements
• Sensory requirements
• Support requirements
• Access priorities
• Best day and worst day profiles

Optional Information

• Emergency contacts
• Medical information you choose to provide
• Information about what helps you during distress, shutdown, overwhelm, or crisis situations

Organisation Information

• Venue details
• Accessibility services
• Contact information
• Accessibility policies and procedures

Technical Information

• Device information
• Browser information
• Accessibility preferences
• Usage information needed to improve platform performance

I collect information to:

• Create and manage user accounts
• Match access requirements with available accessibility services
• Help organisers understand and prepare for access needs
• Enable communication between users and organisations
• Improve accessibility planning
• Improve and develop the platform
• Provide customer support
• Meet legal and regulatory obligations

You remain in control of your information.

You decide what information is shared with organisations.

Depending on your settings, organisations may see:

• Access adjustments requested
• Priority levels
• Event-specific information
• Additional information you choose to share

Organisations should only use this information for the purpose of providing accessibility support and services.

Some services may require verification, including:

• Companion, carer, PA, or essential support person tickets
• Queue adjustments
• Other organisation-specific accessibility services

Where verification is required:

• Documents are uploaded securely
• Documents are reviewed
• Approval status is recorded
• Expiry dates may be recorded where necessary
• Original documents are deleted after verification

Access Aligned does not retain verification documents longer than necessary.

Providing emergency information is optional.

If you choose to provide emergency information, it may include:

• Emergency contacts
• Medical considerations
• Communication preferences
• Information about what helps during distress or overwhelm

This information will only be shared where necessary and according to your sharing preferences.

I only keep information for as long as it is needed.

Generally:

• Account information is retained while your account remains active
• Accessibility information is retained while your account remains active
• Event-related records may be retained for operational purposes
• Verification documents are deleted after review
• Deleted account information is removed in accordance with legal requirements

Access Aligned uses cookies and similar technologies to:

• Keep you logged in
• Remember accessibility preferences
• Remember display settings
• Improve website performance
• Understand how the platform is used

Essential Cookies

These are required for the website to function properly. Examples:

• Login sessions
• Security features
• Accessibility settings

Preference Cookies

These remember settings such as:

• Theme selection
• Text size
• Colour preferences
• Language preferences

Performance Cookies

These help me understand how visitors use the platform so I can improve it.

You can control cookies through your browser settings. Please note that disabling some cookies may affect website functionality.

Access Aligned may analyse anonymous and aggregated information to:

• Understand accessibility trends
• Improve services
• Develop new features
• Produce accessibility insights

This information cannot be used to identify individual users.

Where consent is required for research participation, you will be given the opportunity to opt in or opt out.

Some platform features may connect with third-party services, including:

• Ticketing providers
• Mapping services
• Authentication services
• Payment providers

These services have their own privacy policies and data protection practices.

Access Aligned only shares information where necessary for the service being provided.

I take reasonable technical and organisational measures to protect your information.

This includes:

• Secure storage systems
• Encrypted data transmission where appropriate
• Restricted access to sensitive information
• Regular security reviews

While no online system can be guaranteed to be completely secure, I work to minimise risks and follow recognised security practices.

Under UK GDPR and data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict how your information is used
• Object to certain types of processing
• Receive a copy of your information
• Withdraw consent where consent is the legal basis for processing

You may also be able to:

• Download your data
• Delete your account
• Change your sharing permissions
• Update your accessibility information

If you have questions about privacy, data protection, or how your information is handled, please contact me using the contact form.

If you are unhappy with how your information has been handled, please contact me first so I can try to resolve the issue.

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

I may update this policy from time to time as Access Aligned develops and new features are introduced.

The most recent version will always be available on this page.

By creating an account and using Access Aligned, you acknowledge that you have read and understood this Privacy, GDPR & Data Protection Policy.